Agency is your ability to think for yourself, make decisions, influence outcomes, and express your individuality. In many ways, the growing emphasis on agency reflects a simple but important human desire: to be seen, respected, heard, and empowered. People want to know that their voice matters, their contributions matter, and that they can shape their own futures.
We see this in every leadership team we coach. The team member who goes quiet in the weekly meeting usually isn't short on ideas; they're short on agency [and sometimes the one who won't stop talking is looking for it, too].
Agentic is a related concept. It refers to the skills and behavioral abilities to pursue goals, adapt to change, take initiative, learn, improve, and create results through action. While the term is often used when discussing AI, agentic thinking is just as relevant to people, teams, and organizations. It's about moving forward with intention rather than simply reacting to circumstances.
The question isn't whether we should embrace AI, automation, systems, and increasingly agentic technologies. The question is how we leverage them without losing our humanity in the process. Personally, I don't think the answer is less technology. I think the answer is more humanization.
The better our systems become, the more human we should become. If technology can handle more of the repeatable, predictable, and administrative work, that should create more space for us to think, create, collaborate, coach, solve problems, build relationships, and make meaningful contributions. Technology should elevate and optimize human potential, not replace it.
And coaches, that includes us. AI can take notes, draft recaps, surface trends in a scorecard, and prep a session agenda faster than any of us ever could. Good. That frees us up to do what only a human coach can do: listen deeply, ask the uncomfortable question, notice what's not being said, and help a leadership team grow into the leaders their company needs.
This is one reason we embrace the CLEAR framework within BOS-UP. CLEAR is both the pursuit of clarity and a practical set of ground rules for how people work together. It reminds us that success isn't just about what we accomplish. It's also about how we accomplish it. CLEAR stands for:
- Collaborative
- Logical
- Empathetic
- Authentic
- Resilient
These qualities and attributes help us balance individual agency with collective success. They empower healthy work environments where people can be themselves, contribute their strengths, challenge ideas respectfully, and remain aligned around a common purpose.
In many ways, CLEAR is the bridge between agency and agentic. Agency reminds us that individuals matter. Agentic reminds us that progress requires action, adaptation, and improvement. CLEAR helps ensure that both happen in a way that strengthens people, teams, and outcomes rather than creating friction and division.
Here's where coaching earns its keep. A Business Operating System gives a team the structure to be agentic: clear goals, scorecards, meeting rhythms, and a disciplined way to solve Issues. But helping every person on that team feel seen, heard, and empowered while they execute? That's a coaching skill. And CLEAR gives us a shared language to make it happen.
The future isn't about choosing between humans and technology. It's about learning how to leverage powerful systems and agentic capabilities while becoming even better versions of ourselves. If we get that balance right, we won't become more robotic. We'll become more focused, more intentional, more collaborative, and ultimately more human. That's a future worth building [and coaches, we get to help build it].
Carpe Momentum.
